Legal

Terms of Service

1. Who we are

GotRegulars runs the front of house for independent venues. One subscription covers a website built to rank on Google, an AI receptionist that answers your phone 24/7, an on-site voice and chat concierge, a live QR menu with dish photos and reels your kitchen updates itself, a quiet-night marketing engine, a loyalty programme, first-party review growth, a free visibility report and a monthly numbers report. It all works alongside the tills and booking systems you already use — including Square, SumUp·Goodtill, Zettle, Epos Now, OpenTable, ResDiary, TheFork and Design My Night.

The service is operated by GOTREGULARS LTD, company no. 17344661, registered in England & Wales, registered office 66 Paul Street, London EC2A 4NA. These terms cover both venues (our customers) and guests (people using a venue's menu or speaking with a venue's assistant).

2. The venue subscription

• The service is £350 per month, all-in. No setup fee. Monthly rolling — there is no contract, and you can cancel anytime.
• 30-day money-back guarantee. If you're not happy in your first 30 days, tell us and we'll refund what you've paid.
• Live in 5 working days from the point we've received everything we need from you.
• What's included: your website; the AI phone receptionist and on-site voice/chat concierge; the live QR menu with dish photos and reels; the quiet-night marketing engine (SMS to opted-in guests, Google Business Profile posts, menu banners); the loyalty programme; first-party review growth; your free visibility report; and a monthly numbers report.
• Content allowance. Your subscription includes a fair-use content allowance: menu photography enhancement and a welcome batch of dish reels. Ongoing heavy AI video beyond that allowance is an optional top-up — we'll always agree it with you first, and nothing is ever billed silently.

3. Cancellation & what you keep

• You can cancel anytime. Service winds down over a 14-day grace period so nothing stops abruptly for your guests.
• Your guest data and your phone number are always yours. On cancellation we provide an export of your guest data, and your venue's phone number goes with you.
• The website and platform we build and run for you are not portable — they run on the GotRegulars platform and stop when the service ends.

4. Venue responsibilities

• You are responsible for the accuracy of your menu, prices, allergen and event information, and for complying with food, licensing and advertising law in your jurisdiction.
• You must not use the platform to suppress genuine customer reviews, to publish misleading content, or to post content you do not have the rights to. Genuine reviews are never suppressed.

5. For guests

• Loyalty points have no cash value and are governed by each venue's programme.
• Reviews must be genuine and about a real experience. Content you upload must be yours, with consent of anyone identifiable in it; age-restricted events require an 18+ confirmation.
• The AI assistant provides best-effort information from the venue's menu and FAQs and always identifies itself as an AI; always confirm allergen and dietary needs with venue staff.

6. The AI receptionist & voice assistant

Calls to a venue's number, and voice or chat conversations on a venue's site, may be answered by an AI assistant. The assistant identifies itself as an AI. Conversations are transcribed and stored so we can deliver the service and improve its quality. The assistant only books what the venue's diary actually allows and never invents confirmations — if it can't complete something, it says so and passes you to the venue.

7. Content licence

When you submit reviews, comments or Guest Moments, you grant the venue and GotRegulars a non-exclusive, royalty-free licence to display that content on the menu, and — only with your separate opt-in — to re-share it on the venue's channels, with an appropriate disclosure that it was incentivised where loyalty points were earned. You can revoke this by asking for removal.

8. Availability & liability

We aim for high availability but do not guarantee uninterrupted service. To the extent permitted by law, GotRegulars is not liable for indirect or consequential loss; nothing limits liability that cannot be limited by law. The platform is provided "as is".

9. Changes & contact

We may update these terms; material changes will be notified. Questions: hello@gotregulars.com or +44 7751 314240.

← Back to GotRegulars